ROW Properties


Property Management Customer Service Quiz


Discover if your property management company provides you with the services you deserve.

Learn more about ROW Properties

Customer Service Test
1. If you call your management company at random times of the day during
    the week, do you get connected to a live person?

2. When you send emails to your management company, how long does it
    take for them to respond to your questions or issue?

3. When was the last time you saw recent photos of your property?
   

4. Are you informed when maintenance is needed on your property or do you
    find out when the cost of the repair is deducted from your rent proceeds?

5. Is your property manager a licensed real estate agent or broker in the
    state of Idaho?

6. Do you consistently receive your rent proceeds and statements before
    the 10th business day of the month?

7. When your property is vacant, how long does it take to get it leased again?
   

8. Is your property management company able to renew leases with
    good tenants or is your property constantly being turned over?

9. Are your monthly statements concise and easy to read?
   

10. When was the last time you received a condition report for your property?